Frequently asked questions
Answers to questions we hear about heating, cooling and scheduling service.
Services
How often should my furnace and air conditioner be serviced?
Most manufacturers recommend a yearly checkup for each system. Many people have the AC looked at in spring and the furnace in fall, before heavy use. Regular service helps catch worn parts early.
Is it better to repair or replace an old furnace or AC unit?
It depends on the age of the unit, the cost of the repair and how often it has broken down. A single small repair on a newer system usually makes sense. Repeated repairs on an old one often point toward replacement. We can look at your system and explain the options.
Why is my AC running but not cooling the house?
Common causes include a dirty air filter, a dirty outdoor coil, a thermostat problem or low refrigerant from a leak. Check the filter first. If the air is still warm, turn the system off and call us so a technician can find the cause.
What can help with dust, allergies or humidity in my home?
Clean filters, properly sealed ductwork and indoor air quality equipment can all help, depending on the problem. We install indoor air quality products, so call us and describe what you are noticing.
Do you offer estimates on new installations?
Yes, free estimates are available on installations. Contact us with details about your home or building and we will arrange it.
Can I finance a new heating or cooling system?
Financing is offered through Wells Fargo. Ask us about it when we go over your estimate.
Do you handle boilers and plumbing repairs?
Yes. We work on boilers and do plumbing repairs in addition to furnaces and air conditioners. See our boiler page or call 513-423-0162.
Company
Do you work on both homes and businesses?
Yes. We serve residential and commercial customers in the Middletown area.
Which brand of equipment do you install?
We work specifically with Trane products. We are a Trane Comfort Specialist, which Trane describes as its highest dealer certification.
Are you licensed?
Yes. We are licensed by the state of Ohio, license number 18868. The Better Business Bureau rates us A+.
Scheduling
How do I schedule service or request a quote?
Call us at 513-423-0162 or send a request through our contact page. Tell us what the system is doing and where the property is, and we will follow up.
Area
Which towns do you serve?
We are based at 6209 Germantown Rd. in Middletown, Ohio, and serve Middletown and the surrounding area. See our service area page or call to confirm your location.